Shipping & returns

Before you order.

Shipping: Free shipping to US addresses, by USPS with tracking. Our first run is in production, so orders placed now are pre-orders and ship as soon as the bands arrive. If your order won't ship within 30 days, we'll email you a new date and the option to cancel for a full refund.
All sales are final: We don't accept returns or exchanges. Bands come in one adult size: 8 in (202 mm) around and 1/2 in wide.
Damaged or wrong order: Contact us within 14 days of delivery with your order number and we'll send a replacement at no cost. You don't need to send anything back.
Didn't arrive: If your order hasn't arrived 30 days after you placed it and tracking doesn't show it delivered, contact us and we'll send a replacement. We can't replace packages that tracking shows as delivered.
Address mistakes: Check your shipping address at checkout. If a package is returned because the address was wrong, we'll reship it once you cover the postage.
Cancellations and refunds: You can cancel an order until it ships. After that, we only refund an order if we can't send a replacement. Refunds go back to your original payment method.

Questions about an order? Send a message and we'll reply by email.